What is a pre-order?
A pre-order is an order you can make for a new item before it is in stock and available for delivery.
Am I guaranteed to get an item in the promised shipping period or availability date?
When an item opens for pre-order, we don't always have full details on availability. Generally speaking, the estimated arrival date is accurate. However, we occasionally have unforeseen production. We will do everything we can to deliver by the promised date, and we will inform you of any changes or delays.
Do you charge my credit card at the time of purchase or when the item ships?
We will charge your credit card at the time of purchase. If you have additional items that have yet to arrive we will hold those in-stock items until all items from your order arrive.
Can I cancel or modify a pre-order?
Absolutely! We have a no-hassle policy toward cancellations and returns. If at any time prior to your items shipping you wish to cancel or change your order simply email us at firstname.lastname@example.org
What if I order multiple items, can I combine in-stock and pre-order items?
Yes of course you can combine in-stock and pre-order items. We will charge you for the in-stock items and hold them until the pre-order items arrive. Note, if you want your in-stock items to ship immediately then place a separate order that only includes in-stock items.
What happens if I place a pre-order for multiple items that are scheduled to arrive at different dates?
You'll be charged as the items arrive in-stock and we will hold your order and ship it once all items have arrived and are in stock. The shipping amount you are charged during check out is based on a single package. If you wish for your items to ship as they become available then you must place a separate orders.
How long will it take to ship out my pre-order once an item is received?
We begin filling pre-orders the day we receive the items. We process and ship orders 7 days a week, so you can generally expect to receive your shipping notification in one or two business days.
I still need help!
Just email us at email@example.com with your question, and we will get back to you within a couple of days with an answer.