Thank you for shopping at Nobaday.com. We want you to feel confident about your purchase. Please review this Return & Exchange Policy before submitting a return request.

1. 20-Day Free Returns for U.S. Orders

Eligible products delivered to an address within the United States may be returned within 20 calendar days from the date of delivery.

For each eligible U.S. order, Nobaday will provide one complimentary prepaid return shipping label.

To qualify for a free return:

• The return request must be submitted within 20 calendar days of delivery.

• The product must meet all return conditions listed below.

• The product must not be listed as non-returnable under this policy.

• The return must be authorized by Nobaday before shipment.

Returns sent without prior authorization may be delayed, refused, or returned to the sender.

2. Return Conditions

Returned products must be:

• Unused, unworn, unwashed, and unaltered

• Free from stains, odors, hair, scratches, damage, or other signs of use

• Returned with all original tags and labels attached

• Returned with all original accessories, manuals, protective materials, and packaging

• In their original condition and suitable for resale

For footwear, protective equipment, and apparel, products may only be tried on indoors and must remain clean and undamaged.

Nobaday reserves the right to refuse a return or reduce the refund amount if the returned product does not meet these conditions.

3. Products Not Eligible for Return

The following products are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:

• Snowboards

• Gift cards

• Products marked “Final Sale” or “Non-Returnable”

• Used, worn, washed, altered, or damaged products

• Products missing original tags, accessories, or packaging

• Products purchased from third-party retailers or marketplaces

Discounted or promotional products remain eligible for return unless they are specifically marked as Final Sale or Non-Returnable at the time of purchase.

4. Snowboard Return Policy

Snowboards are not eligible for return or exchange due to:

• Change of mind

• Personal preference

• Incorrect size selection

• Color or design preference

• Compatibility issues

• Other non-quality-related reasons

If a snowboard arrives damaged, incorrect, or with a suspected manufacturing defect, please contact us before using or modifying it.

To be eligible for review, the snowboard must not have been:

• Mounted with bindings

• Ridden or tested on snow

• Waxed, tuned, drilled, or repaired

• Modified in any way

• Removed from its original protective plastic wrap

Photos and additional information may be required to evaluate the issue.

This section does not limit any rights or remedies available under applicable consumer protection laws.

5. How to Request a Return

To request a return, please contact:

Email: info@nobaday.com

Include the following information:

• Your full name

• Your order number

• The product you wish to return

• The reason for the return

• Clear photos of the product, tags, and packaging, if requested

After your request is reviewed and approved, we will provide return instructions.

Eligible U.S. orders will receive one complimentary prepaid return shipping label.

Please do not ship the product until you have received return authorization.

6. Preparing and Shipping Your Return

Please:

1. Place the product securely inside its original packaging.

2. Include a note showing your name and order number.

3. Remove or cover any previous shipping labels.

4. Attach the Nobaday return label to the outside of the package.

5. Drop off the package with the carrier shown on the return label.

The customer is responsible for packaging the product securely. Nobaday is not responsible for damage caused by inadequate return packaging.

A return is not considered received until it has been delivered to and accepted at our return facility.

7. Exchanges

We currently do not process direct online exchanges for a different size, color, or product.

To obtain another size, color, or product:

1. Return the original eligible product for a refund.

2. Place a new order for the preferred product.

Inventory and promotional pricing cannot be guaranteed while a return is being processed.

8. Refunds

After the returned product is delivered to our facility, it will be inspected.

If the return is approved, the refund will include:

• The purchase price of the approved returned product

• Any applicable sales tax charged on that product

Unless required by applicable law, the following charges are not refundable:

• Original shipping charges

• Expedited shipping charges

• International shipping charges

• Customs duties

• Import taxes

• Brokerage fees

• Other third-party charges

Approved refunds will be issued to the original payment method, generally within 3–5 business days after inspection.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account. This processing time is controlled by the payment provider and may take approximately 7–14 business days.

9. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact info@nobaday.com as soon as possible and before using the product.

Please provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the issue

• Photos of the shipping box and internal packaging

• A photo of the shipping label

Do not discard the product or packaging until the claim has been reviewed.

If the issue is confirmed, Nobaday may provide an appropriate remedy, including:

• A replacement product

• Replacement parts

• A prepaid return label

• A partial refund

• A full refund

The appropriate remedy will depend on the nature of the issue, product availability, and applicable law.

10. International Returns

The 20-day complimentary return shipping program applies only to eligible orders delivered within the United States.

Customers returning eligible products from outside the United States are responsible for:

• Return shipping costs

• Customs duties

• Import or export charges

• Taxes

• Brokerage or handling fees

International returns must also be requested within 20 calendar days of delivery and must meet all return conditions in this policy.

Nobaday does not accept cash-on-delivery returns or packages that require Nobaday to pay customs charges upon delivery.

If an international order arrives damaged, defective, or incorrect, please contact us before returning it.

11. Lost or Refused Return Packages

For eligible U.S. returns using a prepaid label issued by Nobaday, customers must retain the carrier drop-off receipt until the refund is completed.

If a customer uses a different shipping method without prior approval, the customer assumes responsibility for loss, delay, or damage during return transit.

Nobaday may refuse packages that:

• Are sent without authorization

• Are sent cash on delivery

• Require unpaid postage, duties, or fees

• Contain products that are not associated with the approved return request

12. Return Address

Only approved returns should be sent to:

NOBADAY – Order #[Your Order Number]
9038 Hermosa Dr
Temple City, CA 91780
United States

Sending a product to this address without approval does not guarantee that the return will be accepted or refunded.

13. Policy Abuse

Nobaday reserves the right to limit or refuse returns in cases involving suspected fraud, excessive returns, return-label misuse, false claims, or other abuse of this policy, to the extent permitted by applicable law.

14. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

If any provision of this policy conflicts with applicable law, the applicable law will control.

15. Contact Us

For questions about returns, exchanges, damaged products, or refunds, please contact:

NOBADAY Customer Service
Email: info@nobaday.com