20-Day Free Returns

We want you to feel confident shopping at Nobaday. Eligible items purchased from Nobaday.com may be returned within 20 days of delivery, subject to the conditions below.

Return Eligibility

To qualify for a return, the item must:

• Be unworn, unused, unwashed and unaltered.

• Be free from stains, odors, hair, scratches, wear or damage.

• Include all original tags, accessories, manuals and packaging.

• Be returned in a condition suitable for resale.

• Be accompanied by the original order number or proof of purchase.

We reserve the right to refuse a return or deduct an appropriate amount from the refund if the item does not meet these conditions.

Free Returns

We provide one free return shipping label per eligible order within the United States.

The following costs are not refundable:

• Original shipping charges.

• Expedited or express shipping fees.

• International shipping fees.

• Duties, taxes and customs charges.

International customers are responsible for return shipping costs unless the item received is defective, damaged or incorrect.

Snowboard Returns

Snowboards must be returned unused and in their original condition.

The original protective plastic wrap must remain intact. Snowboards that have been mounted, ridden, waxed, tuned, scratched or removed from their original protective wrap may not be eligible for return.

If a snowboard is accepted without its original packaging or protective wrap, a 15% restocking fee may be deducted from the refund.

Sale and Final Sale Items

Items marked Final Sale are not eligible for return, refund or exchange.

Regular sale items may be exchanged for another size or item of equal value, subject to availability, but are not eligible for a refund unless otherwise stated on the product page.

Promotional items, gifts and free products must also be returned if the qualifying order is returned. If they are not returned, their retail value may be deducted from the refund.

Exchanges

To exchange an item, please contact our customer service team within 20 days of delivery.

Exchanges are subject to product availability. If the requested item is unavailable, we may issue a refund or store credit instead.

For faster service, customers may return the original item and place a new order for the preferred size or style.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective or different from what you ordered, contact us within 7 days of delivery and provide:

• Your order number.

• A description of the issue.

• Clear photos of the product, packaging and shipping label.

Once verified, we will arrange a replacement, refund or return label at no additional cost.

Normal wear and tear, accidental damage, improper use and damage caused by incorrect care are not considered manufacturing defects.

How to Start a Return

Before sending an item back, please contact us with:

• Your order number.

• The item you wish to return.

• The reason for the return.

• Photos of the item when requested.

Once your return is approved, we will provide return instructions and, where applicable, a prepaid return label.

Returns sent without prior authorization may be delayed or refused.

Please do not send returns to the address shown on the original shipping package unless instructed by our customer service team.

Return Shipping

After receiving your return authorization, please ship the package within 7 days.

Customers are responsible for:

• Packaging the item securely.

• Removing or covering previous shipping labels.

• Keeping the return tracking information until the refund is completed.

Nobaday is not responsible for unauthorized returns or packages lost when shipped without our provided return label.

Refunds

Once your return is delivered, please allow 5–7 business days for inspection and processing.

Approved refunds will be issued to the original payment method. After the refund is processed, your bank or payment provider may require additional time to post the funds to your account.

Original shipping fees, expedited shipping fees, international duties and other non-refundable charges will not be included in the refund.

Orders That Cannot Be Returned

Returns will not be accepted for:

• Items returned after the 20-day return period.

• Worn, washed, used, altered or damaged items.

• Items without original tags or packaging.

• Snowboards that have been mounted, ridden, tuned or waxed.

• Final Sale items.

• Gift cards.

• Personalized or customized products.

• Items purchased from third-party retailers.

Products purchased from another retailer must be returned directly to the original place of purchase.

Order Cancellations

Orders begin processing shortly after they are placed. We cannot guarantee that an order can be changed or canceled after submission.

If the order has already shipped, it must be handled through the standard return process after delivery.

Contact Us

For return or exchange assistance, please contact:

Email: info@nobaday.com

Please include your order number in all return-related messages.

Nobaday reserves the right to update this policy at any time. The return policy in effect on the date of purchase will apply to the order.