Shipping policy
Shipping Policy
At Nobaday, we are committed to delivering your order safely and efficiently. Please review the shipping information below before placing your order.
Shipping Rates
| Destination | Standard Shipping |
|---|---|
| United States | Free shipping on all orders |
| Australia | Free on orders over AU$300; AU$30 on orders under AU$300 |
| Other Countries | Free on orders over US$100; US$30 on orders under US$100 |
Available shipping methods, final shipping charges and estimated delivery times will be displayed at checkout.
Free shipping offers may be temporarily unavailable during certain promotions, clearance events or for selected oversized items.
If your country or region appears unavailable at checkout, please contact us at info@nobaday.com before placing your order.
Order Processing
Orders are generally processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
During major promotions, holidays, product launches or periods of high order volume, processing may require additional time.
Once your order ships, you will receive a shipping confirmation email containing tracking information.
United States Shipping
Standard shipping within the United States is free for eligible orders.
Estimated delivery after shipment is generally 2–7 business days, depending on the destination, carrier and warehouse location.
Delivery to Alaska, Hawaii, Puerto Rico, PO boxes, APO/FPO addresses or other remote areas may require additional time or shipping charges. Available options will be shown at checkout.
Shipping times are estimates and are not guaranteed.
International Shipping
We offer international shipping to selected countries and regions.
International orders are generally delivered within 7–20 business days after shipment, although actual delivery times may vary depending on the destination, carrier and customs clearance.
Certain products may not be eligible for international delivery because of size, carrier or regional restrictions. Available shipping options will be displayed at checkout.
Customs, Duties and Taxes
International orders may be subject to import duties, customs fees, VAT, brokerage fees or other taxes imposed by the destination country.
Unless otherwise stated at checkout, these charges:
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Are not included in the product price or shipping fee.
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Are the responsibility of the recipient.
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Are determined by the destination country’s customs authorities.
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Are not refundable by Nobaday.
Customs clearance may delay delivery. Nobaday cannot control or guarantee customs processing times.
If an international package is refused or returned because customs charges were not paid, the return shipping cost, customs charges and related carrier fees may be deducted from the refund.
Delivery Estimates
Estimated delivery dates shown at checkout or in shipping confirmation emails are provided by the carrier and are not guaranteed.
Delivery may be delayed by circumstances outside our control, including:
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Severe weather.
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Customs inspections.
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Carrier disruptions.
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Incorrect or incomplete addresses.
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Peak holiday periods.
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Natural disasters or other unforeseen events.
Nobaday is not responsible for carrier delays, but our customer service team will assist with tracking and eligible delivery claims.
Tracking Your Order
Tracking information will be emailed after your order has shipped.
Tracking activity may require up to 48 hours to appear after the shipping label is created.
For international shipments, tracking updates may pause while the package is in transit between countries or undergoing customs clearance.
Multiple Shipments
Items within the same order may be shipped separately because of inventory location, product size or availability.
You may receive multiple packages and tracking numbers. You will not be charged additional shipping fees when Nobaday divides an order into multiple shipments.
Address Changes
Customers are responsible for providing a complete and accurate shipping address when placing an order.
To request an address change, contact info@nobaday.com as soon as possible and include your order number and correct address.
We cannot guarantee that an address can be changed after an order has entered processing or shipped.
Nobaday is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order must be redirected or reshipped.
Lost, Stolen or Missing Packages
If tracking has not updated for an extended period or your package has not arrived by the estimated delivery date, please contact us so that we can assist with a carrier investigation.
If tracking shows the package as delivered but you cannot locate it, please:
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Check around the delivery location, mailbox and building entrance.
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Ask household members, neighbors or building management.
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Allow up to 48 hours, as some carriers may scan packages before final delivery.
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Contact the shipping carrier for delivery details.
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Contact Nobaday if the package remains missing.
Claims must be reported to us within 7 days of the recorded delivery date.
Nobaday will assist with eligible carrier claims. Refunds or replacements will be determined based on the carrier’s investigation and the circumstances of the shipment.
Nobaday is not responsible for packages lost or stolen after confirmed delivery to the address provided at checkout. However, we will make reasonable efforts to assist customers in resolving delivery issues.
Damaged Packages or Incorrect Items
Please inspect your order immediately after delivery.
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery and provide:
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Your order number.
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A description of the issue.
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Clear photos of the item.
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Photos of the outer packaging and shipping label.
Please keep all original packaging until the claim has been resolved.
After review, we may provide a replacement, refund or other appropriate solution.
Refused and Undeliverable Packages
Packages may be returned to us because of:
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An incorrect or incomplete address.
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Failed delivery attempts.
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Refusal by the recipient.
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Unpaid customs duties.
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Failure to collect the package.
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Carrier or customs restrictions.
If a package is returned for reasons not caused by Nobaday, the original shipping fee, return shipping fee, customs charges and carrier handling fees may be deducted from the refund.
If the customer requests reshipment, additional shipping charges may apply.
Order Changes and Cancellations
To request an order change or cancellation, contact info@nobaday.com as soon as possible and include your order number.
Orders are processed quickly, so we cannot guarantee that a cancellation or modification can be completed.
Once an order has shipped, it cannot be canceled. After delivery, eligible items may be returned according to our 20-Day Return Policy.
Shipping charges already incurred may not be refundable.
Pre-Orders
Estimated shipping dates for pre-order products are displayed on the relevant product page.
These dates are estimates and may change because of production, transportation, customs or warehouse delays.
If an order contains both in-stock and pre-order items, the order may ship together when all items become available or may be divided into separate shipments.
Returns and Exchanges
Eligible domestic and international orders may be returned within 20 days of delivery, subject to our Return Policy.
International customers are responsible for return shipping costs, duties, taxes and customs fees unless the item received is damaged, defective or incorrect.
The following charges are non-refundable:
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Original shipping fees.
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Expedited shipping fees.
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International duties and taxes.
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Customs or brokerage charges.
Do not return an item to the address printed on the original shipping label without first receiving return authorization.
Approved returns should be sent to the return address provided by our customer service team.
Contact Us
For shipping assistance, contact:
Email: info@nobaday.com
Please include your order number when contacting us about an existing order.
Nobaday reserves the right to update this Shipping Policy at any time. The policy in effect on the date of purchase will apply to the order.